FAQ: Accounts
As an existing Atlas account holder, how do I create a new Atlas project?
To learn how to create a project, see Manage Projects.
As an existing MongoDB Cloud Manager account holder, how do I create a new MongoDB Atlas project?
When creating a new Project, Cloud Manager offers you the choice to create a Cloud Manager project or an Atlas project.
To learn how to create a project, see Manage Projects.
How do I restore lost access to organizations and projects?
If you created your Atlas account using a Gmail or Google Apps account, the following can cause you to lose access to your organizations and projects:
The Google email address with which you signed up differs from the email address associated to your account. This is most often the case with Gmail or Google Apps aliases.
Your username or email domain has changed in Google Apps.
To re-gain access to your organizations and projects:
Ask an Atlas user with the
Organization Ownerto invite you to the organization to which you lost access, orContact MongoDB Support.
How do I remove my project?
You can remove a project if:
You have the
Project Ownerrole for the project.The project has no outstanding invoices.
The project has no active clusters.
To delete a project for an organization, you can delete from the organization's Projects view or the project's Project Setting view. For details, see Delete a Project.
How do I delete my Atlas account?
To delete your Atlas account, see Delete an Atlas Account.
Note
Atlas requires up to two weeks to fully process an account deletion. Until then, you can't create a new Atlas account with the email address associated with your deleted account.
To learn more, see Request Support.