FAQ: Support

How do I get support for my Atlas clusters?

Using the in-app chat or opening a support case, request support through the Atlas console. Support for development and performance of the database requires an upgraded support plan.

For more information on support plans or to subscribe to an upgraded support plan, you can either:

• Contact MongoDB Support.

• Review your organization's support:

  1. In Atlas, go to the Organization Settings page.

     Warning

     Navigation Improvements In Progress

     We're currently rolling out a new and improved navigation experience. If the following steps don't match your view in the Atlas UI, see the preview documentation.

     1. If it's not already displayed, select your desired organization from the Organizations menu in the navigation bar.

     2. Click the Organization Settings icon next to the Organizations menu.

        The Organization Settings page displays.

  2. Click Support in the sidebar.

     The Support page displays.

  See also:

  Modify a Support Plan.

What is Flex Consulting?

In addition to support plans, MongoDB Atlas offers personalized, expert advice from a MongoDB consulting engineer through Flex Consulting units.

To learn more, see Flex Consulting.

Where can I view the system status of the MongoDB Cloud?

Visit https://status.cloud.mongodb.com for the status of the MongoDB Cloud, including Atlas and Cloud Manager.

You can also subscribe to an RSS feed of the MongoDB Cloud Status page using your preferred RSS reader.